We know you have questions about your new self-watering plant pot, and we're here to help! Take a look at our FAQs below to find the answers you need.
Order & Shipping:
How do I place an order on your website?
Ordering is easy! Browse our collection, add your desired pots to your cart, and follow the checkout steps.
What payment methods do you accept?
We currently accept payments exclusively through PayPal.
Do you offer international shipping?
Unfortunately, we currently only ship within the UK.
How long does shipping take?
Orders typically ship within 1-3 business days and arrive within 3-7 business days.
What are your shipping costs?
We offer free standard shipping on all orders within the UK.
Can I track my order?
Yes, you'll receive a tracking number via email once your order ships.
- What if my order is damaged or incomplete?
Please contact us immediately so we can resolve the issue for you. You can find our contact information at the bottom of this page.
What kind of plants can I use with my vollem pot?
Most houseplants will thrive in a vollem pot! However, we recommend checking the specific needs of your plant to ensure it prefers consistent moisture levels.
How often do I need to refill the water reservoir?
This depends on the size of your pot, the plant you're growing, and the climate. Generally, you'll need to refill every 1-2 weeks, but adjust based on your specific plant and the water level indicator.
How do I clean my vollem pot?
Simply wipe down the pot with a damp cloth and mild soap. Avoid using harsh chemicals or abrasives.
What's your return and refund policy?
You can find our full return and refund policy here: vollem.com/policies/refund-policy
How do I know if my plant is getting enough water?
Look for signs like wilting leaves, dry soil, or slow growth. If you're unsure, it's always better to err on the side of underwatering.
How often should I fertilize my plant?
Most plants only need to be fertilized once a month during the growing season. Follow the specific instructions for your plant's fertilizer.
How much light does my plant need?
Each plant has different light requirements. Research your specific plant to determine its ideal light conditions.
What should I do if my plant gets sick?
Identify the problem (pests, disease, etc.) and treat it accordingly. Refer to plant care resources or consult a professional if needed.
Remember: vollem is here to help you succeed with your plants. Feel free to reach out with any questions you may have!